Terms & Conditions
Table of Contents
1. Acceptance of Terms
Welcome to RankPivot. By accessing our website at rankpivot.ai ("Website") or engaging our professional services, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any additional agreements or policies referenced herein. Please read these Terms carefully before using our Website or services.
If you are accessing or using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.
If you do not agree to these Terms, you must not use our Website or services. Continued use of our Website or engagement of our services constitutes your ongoing acceptance of these Terms as they may be updated from time to time.
2. Description of Services
RankPivot provides professional digital marketing and web consulting services, including but not limited to:
- Search engine optimization (SEO) services, including on-site and off-site optimization
- Local SEO and Google Maps visibility optimization
- AI visibility and generative engine optimization (GEO)
- Social media marketing and management
- Content marketing strategy and creation
- Pay-per-click (PPC) advertising management
- Email marketing campaign management
- Brand strategy and digital identity development
- Custom website design and development
- Website performance optimization
- Conversion rate optimization
- Free SEO analysis consultations
The specific scope of services provided to each client is defined in an individual Service Agreement. These Terms govern the general relationship between RankPivot and all website visitors, prospective clients, and active clients.
3. Website Use
Permitted Use
You are permitted to use our Website for lawful purposes related to learning about our services, requesting information, and communicating with us professionally. You agree to use our Website only in ways that comply with applicable laws and these Terms.
Prohibited Conduct
You agree not to:
- Use the Website in any manner that could damage, disable, or impair the Website or interfere with any other party's use
- Attempt to gain unauthorized access to any part of the Website, our servers, or connected systems
- Use automated tools, bots, scrapers, or similar technology to access, collect, or index content from our Website without our express written consent
- Transmit spam, unsolicited commercial communications, or malicious code of any kind
- Collect personal information about other users without their consent
- Use the Website in connection with any illegal activity or to facilitate harm to others
- Misrepresent your identity or affiliation in any communication with us
- Reproduce, duplicate, copy, sell, or resell any portion of our Website content without our prior written permission
4. Service Agreements
All professional services provided by RankPivot are governed by a separate, written Service Agreement executed between RankPivot and the client prior to commencement of services. The Service Agreement will specify the scope of work, deliverables, timelines, fees, payment schedule, and any specific terms applicable to the engagement.
In the event of any conflict between these Terms and a fully executed Service Agreement, the terms of the Service Agreement shall control with respect to the specific services covered therein. These Terms continue to apply to all matters not addressed by the Service Agreement, including use of this Website.
Free SEO analyses and initial consultations are provided as a professional courtesy and do not create a client-agency relationship or obligation on either party to enter into a formal engagement.
5. Fees and Payment
Fees for services are set forth in the applicable Service Agreement. The following general payment terms apply unless otherwise specified:
- Invoices are due within fifteen (15) days of the invoice date unless a different schedule is specified in the Service Agreement
- Retainer-based services are billed monthly, in advance, on the date specified in the Service Agreement
- Project-based services may require a deposit of up to fifty percent (50%) prior to commencement, with the balance due upon project completion or delivery of specified milestones
- Late payments may be subject to a monthly finance charge at a rate of 1.5% per month on the outstanding balance
- All fees are in United States Dollars unless otherwise specified
- You are responsible for all applicable taxes associated with our services
6. Intellectual Property
Our Content
All content on this Website — including text, graphics, logos, images, audio clips, and software — is the property of RankPivot or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from this Website without our prior written permission.
Client Work Product
Upon full payment of all fees due, RankPivot assigns to the client all rights, title, and interest in original creative work product developed specifically and exclusively for that client as specified in the Service Agreement. This assignment does not include our proprietary tools, methodologies, processes, templates, or pre-existing intellectual property that may be incorporated in or used in delivering services.
Client Content
You retain all rights to content and materials you provide to us in connection with our services. You grant us a non-exclusive license to use your content solely as necessary to deliver the agreed-upon services.
7. Confidentiality
We take client confidentiality seriously. Information you share with us in connection with our services — including business strategies, financial information, customer data, and competitive intelligence — will be treated as confidential and will not be disclosed to third parties except as necessary to deliver services or as required by law.
We may reference client engagements in general terms for marketing purposes (for example, noting that we have worked with Fortune 500 companies or specific industry types) without disclosing confidential details unless you give us explicit written permission to do so.
8. Disclaimers and No Guarantee of Results
While we have an exceptional track record of delivering significant improvements in rankings, traffic, and business results, the following disclaimers apply:
- No Ranking Guarantees: We do not guarantee specific positions in search engine results pages. Search engines use complex, proprietary algorithms that change frequently and are entirely outside our control.
- No Traffic Guarantees: Organic search traffic is influenced by many factors beyond SEO, including market conditions, seasonal fluctuations, consumer behavior, and competition.
- No Revenue Guarantees: Improvements in search visibility do not guarantee specific revenue outcomes, which are affected by your pricing, sales process, product quality, and many other factors outside the scope of our services.
- Third-Party Platforms: Our services involving Google Business Profile, social media platforms, and other third-party tools are subject to the terms and policies of those platforms, which may change without notice.
Our Website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Limitation of Liability
To the maximum extent permitted by applicable law, RankPivot's total liability to you for any claim arising out of or relating to these Terms or our services — regardless of the form of the action — shall not exceed the total fees paid by you to RankPivot in the three months immediately preceding the event giving rise to the claim.
In no event shall RankPivot be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business, or loss of data, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in their entirety.
10. Indemnification
You agree to defend, indemnify, and hold harmless RankPivot and its principals, employees, contractors, agents, and representatives from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of our Website or services; your violation of these Terms; your violation of any law or the rights of a third party; or any content you provide to us that infringes or violates any third-party rights.
11. Termination
Either party may terminate a service engagement as specified in the applicable Service Agreement. With respect to Website access, we reserve the right to terminate or restrict your access to our Website at any time, without notice, for any conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.
Upon termination of services, you will be invoiced for all work completed and expenses incurred through the termination date. Any deposits paid for work not yet commenced may be refunded as specified in the Service Agreement.
12. Dispute Resolution
We encourage you to contact us first if you have any concern or dispute regarding our services or these Terms. We are committed to resolving concerns fairly and promptly through direct communication.
If a dispute cannot be resolved informally within thirty (30) days of written notice, the parties agree to attempt mediation in good faith before pursuing any other legal remedy. Any unresolved dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Gainesville, Florida.
Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent immediate and irreparable harm.
13. Governing Law
These Terms and any disputes arising from them shall be governed by the laws of the State of Florida, without regard to its conflict of law provisions. To the extent arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Alachua County, Florida for the resolution of any disputes.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify active clients by email. Your continued use of our Website or services after any changes constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically to stay informed about your rights and obligations.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
RankPivot
Las Vegas, Nevada, United States
Phone: (702) 803-4536
Email: info@rankpivot.ai