Privacy Policy
Table of Contents
1. Introduction
RankPivot ("Company," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you visit our website, use our services, or interact with us in any way.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and services.
This Privacy Policy applies to information collected through our website, email communications, phone consultations, and in the course of providing our professional services, including search engine optimization, digital marketing, and website design services.
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out contact forms or request a free SEO analysis on our website
- Schedule a consultation or appointment with our team
- Communicate with us via email, phone, or chat
- Engage our services and enter into a service agreement
- Subscribe to our newsletters or marketing communications
- Provide feedback or respond to surveys
This information may include your name, email address, phone number, business name, website URL, mailing address, and any other information you choose to provide.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and general geographic location
- Browser type and version
- Operating system and device type
- Pages visited and time spent on each page
- Referring URLs and search terms used to find our website
- Date and time of your visit
- Clickstream data and navigation patterns
Information from Third Parties
We may receive information about you from third-party sources such as business directories, social media platforms, analytics providers, and referral partners. This information is combined with what we have collected directly and used in accordance with this Privacy Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: Delivering SEO analysis, digital marketing services, website design, and all other services you have engaged us for
- To communicate with you: Responding to inquiries, sending service updates, delivering reports, and maintaining our professional relationship
- To improve our services: Analyzing how clients and website visitors interact with our services to identify improvements and optimize our offerings
- To send marketing communications: With your consent, sending newsletters, tips, promotional content, and information about our services (you may opt out at any time)
- To process transactions: Handling billing, invoicing, and payment processing for services rendered
- To comply with legal obligations: Meeting requirements imposed by applicable laws, regulations, and professional standards
- To protect our rights: Detecting and preventing fraud, unauthorized use, and other potentially illegal activities
- For analytics and research: Understanding how our website is used and improving its content and functionality
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device that allow us to recognize you on return visits and customize your experience.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality. These cannot be disabled without impairing core features.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is used in aggregate and anonymized form.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure ad campaign effectiveness.
- Preference Cookies: Remember your settings and preferences to provide a personalized experience on return visits.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, refer to your browser's help documentation.
5. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in delivering our services, including website hosting, email platforms, analytics tools, payment processors, and customer relationship management systems. These providers are contractually obligated to protect your information.
- Professional Advisors: Attorneys, accountants, and other professional advisors when required in the normal course of business.
- Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.
- With Your Consent: In any other circumstances with your explicit prior consent.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
Client records are typically retained for a minimum of seven years following the end of a service engagement, in accordance with standard business and tax record requirements. Marketing-related personal data is retained until you request removal or for a period of no more than three years following your last interaction with us, whichever comes first.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to certain legal exceptions
- Portability: Request transfer of your data to you or a third party in a machine-readable format
- Objection: Object to the processing of your personal information for certain purposes
- Opt-Out of Marketing: Unsubscribe from our marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
To exercise any of these rights, please contact us using the information provided in Section 12 of this Policy. We will respond to your request within 30 days and may require identity verification before fulfilling your request.
Residents of California, Virginia, Colorado, and other states with specific data privacy laws may have additional rights. Please contact us to learn more about the rights applicable to your location.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure server configurations, access controls limiting employee access to personal data, and regular security reviews of our systems and practices.
While we take these protections seriously, no security system is impenetrable and we cannot guarantee the absolute security of your information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you as required by applicable law.
9. Third-Party Links
Our website may contain links to third-party websites, tools, and resources that are not under our control. This Privacy Policy applies only to our website and services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no responsibility for their privacy practices or content.
10. Children's Privacy
Our website and services are directed toward adult business owners and marketing professionals. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe we may have collected information from a child under 13, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the revised policy on this page with an updated "Last Updated" date. For significant changes, we will notify you by email (if we have your address on file) or by a prominent notice on our website. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
RankPivot
Las Vegas, Nevada, United States
Phone: (702) 803-4536
Email: info@rankpivot.ai
We are committed to addressing your concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.